13.1 Service Delivery Terms
Lek Marketing is committed to delivering high-quality services in a timely and professional manner. The timeline, scope, and deliverables for all services will be defined and agreed upon through a formal proposal, statement of work (SOW), or service contract. By accepting our services, you agree to the following:
Project Commencement: Services will begin once both parties agree on the scope of work and initial payment or deposit (if applicable) is received.
Client Obligations: Clients must provide timely feedback, approvals, content, and any required access (e.g., to websites, social media accounts, or analytics platforms). Delays in providing such materials may affect the delivery timeline.
Delivery Timelines: Estimated timelines provided in proposals or contracts are subject to revision based on project complexity, client responsiveness, and unforeseen technical issues.
Delivery Method: Final deliverables may include digital files, code repositories, access credentials, dashboards, marketing reports, or completed websites/apps. These are delivered electronically unless otherwise stated.
Lek Marketing retains the right to subcontract or partner with third-party service providers to complete portions of a project, ensuring quality standards are maintained.
13.2 Payment Terms
All clients engaging with Lek Marketing agree to comply with the following payment terms unless otherwise specified in writing:
Invoicing: Invoices are issued according to project milestones, time-based intervals (e.g., monthly), or upon project completion.
Deposit Requirements: For most projects, a non-refundable deposit of 30-50% of the total cost is required prior to the initiation of work.
Payment Schedule:
Fixed-price projects may follow a milestone-based payment schedule.
Retainer or ongoing services are typically billed monthly in advance.
Hourly or time-based engagements are billed at the agreed hourly rate.
Accepted Payment Methods: Payments can be made via credit/debit card, bank transfer, PayPal, Razorpay, or other methods as specified by Lek Marketing.
Currency: Domestic clients are billed in INR. International clients may be billed in USD, GBP, EUR, or local currency depending on agreement.
Late Payments: Payments not received by the due date may incur:
A late fee of 2% per month on the outstanding balance.
Suspension of service delivery until payment is received.
Termination of service for repeated non-payment.
Lek Marketing reserves the right to refer unpaid invoices to a collections agency or take legal action if necessary.
13.3 Refund Policy
We strive for client satisfaction and provide transparent refund policies to ensure fairness and trust. However, due to the nature of digital and creative services, refunds are governed by the following terms:
A. Non-Refundable Items
Deposits and initiation fees are non-refundable once project planning or work has commenced.
Fees for completed milestones or hours already worked are non-refundable.
Monthly retainers, once services have been initiated for that month, are non-refundable.
B. Partial Refunds
Partial refunds may be considered in the following scenarios:
Client cancels the project before any substantial work has begun, and no third-party resources have been procured.
Mutually agreed-upon service termination before completion, where a partial refund is calculated based on work not yet performed or delivered.
C. Full Refunds
A full refund may be issued only under exceptional circumstances:
Payment was made in error or duplicate.
The project has not started and no time or resources have been expended.
Services promised in writing are not initiated or delivered due to fault of Lek Marketing, and a resolution cannot be achieved.
D. Refund Process
All refund requests must be submitted in writing via email to support@lekmarketing.com.
Requests must include: project name, invoice number, payment method, reason for the request, and supporting documentation (if any).
Refund requests are processed within 14 business days after review.
Refunds will be issued to the original payment method used unless otherwise agreed.
13.4 Disputes and Chargebacks
Clients are encouraged to communicate any dissatisfaction or concerns before initiating chargebacks or legal action. Lek Marketing will make every reasonable effort to resolve the issue professionally and equitably.
Initiating a chargeback without prior communication may be considered a breach of contract and could result in:
Immediate termination of all ongoing projects and support.
Legal action to recover lost fees and incurred damages.
Reporting to collections or relevant industry bodies.
13.5 Compliance with Tax and Legal Regulations
Clients are responsible for any applicable taxes, VAT, GST, or duties in their jurisdiction. Lek Marketing complies with local tax authorities and will include necessary tax components on all invoices where required.
Clients must also ensure their use of Lek Marketing services aligns with all local, state, and international laws, including but not limited to:
Intellectual property rights
Data privacy regulations (e.g., GDPR, CCPA)
Advertising and consumer protection laws